Frequently Asked Questions

At Jeeves Manila, we achieve the outstanding results we are renowned for by upholding quality, not only as a day-to-day action but as a philosophy. To guarantee consistency and exacting standards, we live by a carefully curated seven-point process of garment care.

More questions? These FAQs might help.

Requesting a Pick-up

How do I request a pick-up?

You can request a schedule by filling our web form or alternatively, you can contact our concierge team directly by messaging 0917.3232.248. We’ll be glad to organise.

Is there extra charge for collection/delivery?

Valet pick-up and delivery service is complimentary within a 6-8km radius from our locations in Makati and Shaw and established routes within the Metro. We know you will understand if we kindly request a minimum of 3-5 items.

Customers have been using third-party courier service for sending their items to our locations.

What do I need to do with my clothes before my collection?

To have them ready to pick up, go through the pockets to make sure nothing valuable is left. If you have any special instructions as to how you would like your items finished e.g. you like your knitwear folded over a hanger, or problem with any of the garments, just let our driver know when they collect.

If you need advice about specific items, you can speak to our concierge team who will be happy to advise you at (02) 88696.3232

What is the procedure given safety protocols?

Limiting face-to-face contact provides safety for both customer and staff. Our valet driver will collect your items and bring them directly to our workshop where a more detailed inspection will be carried out. Your invoice will be sent via email or messaging.

How long will it take for my clothes to be returned?

Generally, pick-up and delivery operates on a seven-day regular service. So, if we collect from you on a Monday, we will deliver your items back the following Monday.

Can I schedule a regular pick-up?

Absolutely! Most of our clients have a regular weekly collection/delivery slot. Our concierge team will be happy to arrange this for you.

What should I do with my hangers and used packaging?

Please recycle it according to local restrictions or keep hold of it and give it to your driver when they next visit. We would be happy to recycle hanger by sanitizing and re-using them on our operations floor.

Services

Are you able to clean suede, leather, and fur items?

We most certainly can. Our team of experts has years of experience in caring for suede, leather, and fur items and we are one of the very few dry cleaners that still provide these very specialist services. In fact, many dry cleaners ask us to offer this service on their behalf. However, we only offer these services directly to our clients. Please contact our concierge team to discuss your specific requirements.

Do you clean carpets, rugs, and curtains?

We do. Some of our experts have even studied antique textile restoration, so your items are in safe hands. Please contact our concierge team to discuss your specific requirements.

Do you offer shoe cleaning and repairs?

We most certainly do. We are able to clean and do minor repairs most kinds of shoes including carrying out colour restoration on leather shoes. Please contact our concierge team to discuss your specific requirements.

Do you offer alterations or repairs?

We certainly do. We have a team of expert tailors who can carry out highly specialised repairs and alterations exclusively for our dry cleaning customers. We are also able to visit you at home to complete a fitting if required. Please contact our concierge team to discuss your specific requirements.

Are you able to clean and repair handbags?

Yes, we can. We offer handbag restoration service for most leather goods. This includes touching up colour, repairing damage, and cleaning interiors. We can also recolour your bag should you wish. Please contact our concierge team for more information.

What process will my clothes go through?

Details of our cleaning processes can be found on this page. We use only GreenEarth® so dry cleaning is safe for humans, safe for the environment, and so good for your clothes.

Is there anything you are unable to clean?

There isn’t much. However, on some occasions, we may feel that due to age or condition, the fragility of an item would result in it being damaged during cleaning. In these rare instances, we will contact you and discuss options before proceeding. If you have concerns about a specific item, please contact our concierge team who will be happy to advise.

What is your wedding dress preservation service?

Our wedding dress preservation service is used in order to preserve the life of your wedding dress for generations. As part of this service, your dress will pass through our 7 step cleaning process before being packed with acid-free tissue into an archival box. This ensures your dress remains in pristine condition for years to come. Please contact our concierge team for more information.

Frequently Asked Questions

Requesting a Pick-up

Services

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