We’re here to provide you with great service and not endless terms and conditions.

We do need to tell you that the name of our business is Jeeves of Belgravia Ltd. and that we’re registered at Timpson House, Claverton Road, Wythenshawe, Manchester, M23 9TT.

You can also contact us by clicking here.

Our VAT registration number is 884245890.

Our company is registered in England with registration number is 01331370.

Because most of the services and products that we provide to you are completed by hand especially for you we may not be able to cancel your order but if a mistake is made and you contact us quickly enough we will do our best to cancel your order.

We’ll do our best to produce your order to the quality you expect and in the time promised. If we don’t manage that then let us know by clicking here to contact us and we’ll do whatever we can to help.

By using our website and / or apps we ask you not to upload any images that are under copyright without the copyright holder’s permission in writing and do not attempt to upload any obscene or objectionable images or text.

We will retain un-collected orders for up to 3 months from the date you place your order but reserve the right to dispose of any items you don’t collect after that time. We also reserve the right to no longer accept orders from you if you do not collect items which are for payment in-store.

Our business is based on giving you amazing service and we hope you enjoy shopping with us.

Last updated: 31st October 2019

Refund Policy

Our Promise to You

Jeeves was founded in London in 1969, and with it the seven-stage cleaning process that continues to define our work. It is used in Jeeves businesses across the world, and it remains the distinction between an item merely cleaned and an item properly cared for. It is entrusted to colleagues whose average service with us exceeds twenty years — experience not readily replaced, and the reason we are able to accept pieces that others decline.

Before We Begin

Every item is inspected by hand before any work is undertaken, whether a garment, a handbag or a piece of home furnishing. On occasion that inspection reveals a piece that cannot be restored to a wearable or usable standard without risk of irreparable damage. In such cases we will not proceed. We would far sooner return an item precisely as it arrived, with a full refund of any charge, than return something we could not stand behind. Where an alternative approach exists, we will explain it and leave the decision with you.

If You Are Not Entirely Satisfied

Please tell us. We shall be glad to re-clean the item without charge, provided it is returned unworn and unused, in its Jeeves packaging, and within 30 days of delivery or collection.

Owing to the specialist and individual nature of our work, we are unable to offer refunds for cleaning already completed. Wherever possible, however, we will look for a way to put matters right.

If You Believe an Item Has Been Damaged

Please contact us within seven days of receiving it. We would welcome the opportunity to examine the piece in person, at one of our branches or at our Excellence Centre. Photographs assist us in understanding your concern, though a formal assessment cannot be made from photographs alone. For customers within our London collection area we shall be pleased to arrange a complimentary collection, and where appropriate we may invite an independent analysis specialist to establish the cause.

Stain Removal

Stain removal lies at the heart of our seven-stage process, and it is here that we part company with the rest of the industry. We hold four dry cleaning solvents of differing strength and twelve spotting chemicals — every option available to the trade — so that our technicians may tailor their approach to each individual piece rather than treat everything alike. The gentlest treatment capable of lifting a particular stain from a particular fabric is always the one we choose.

The outcome may nonetheless depend upon the nature and age of the stain, the dye, previous treatments and the construction of the item. Where a stain remains, we are unable to offer a refund or reduction solely because complete removal proved impossible. We shall gladly re-clean the piece without charge where our technicians believe further treatment may assist, provided it is returned unworn and unused, in its Jeeves packaging and within 30 days.

Occasionally a better result requires treatment beyond the manufacturer's recommended care instructions. Should this be so, we will explain the risks and ask you to complete an Acknowledgement of Risk. We will never undertake higher-risk treatment without your permission.

Alterations, Repairs and Tailoring

Should an alteration not fit as expected, we will review and correct our original work without charge, provided the item is returned within 30 days of delivery or collection. The same applies to repairs — please return it within 30 days and we shall assess it and, where appropriate, put things right at no further cost.

A Final Word

The pieces entrusted to us are rarely ordinary. They are worn to occasions that matter, carried for years, or made part of a home — and we never lose sight of that. If something does not feel right, please speak to us. Our colleagues will listen, consider the circumstances fairly, and do everything reasonably possible to find the right solution.

Thank you for placing your confidence in Jeeves. It is a privilege we have valued since 1969, and one we work to deserve with every item that passes through our hands.